🚚 Shipping
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What are the delivery times? Senegal: 7–14 business days. France & EU: 10–20 business days. United States: 12–25 business days.
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Is shipping free? Yes, for purchases over €9. Below this amount, shipping fees apply depending on your region.
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Can I track my order? Yes. A tracking number is sent to you by email as soon as your package is shipped.
↩️ Returns & Refunds
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What is your return policy? You have 14 days after receipt to return an unused item in its original packaging.
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How do I initiate a return? Contact us at [your email] with your order number. We will guide you step-by-step.
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When will I be refunded? The refund is processed within 5–10 business days after receipt and verification of the return.
💳 Payment
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What payment methods do you accept? Credit card (Visa, Mastercard), PayPal, and depending on your region, other local options available at checkout.
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Are my payments secure? Absolutely. All transactions are encrypted via SSL and processed by PCI-DSS certified platforms.
✨ Products
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Is the LED Mask safe for eyes? Yes, provided you wear the protective glasses supplied with the mask. Never look directly at the LEDs.
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How long does an LED Mask session last? We recommend sessions of 10 to 20 minutes, 3 to 5 times a week for optimal results.
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Are the products suitable for all skin types? Yes, our devices are designed for all skin types. In case of a dermatological condition, consult a healthcare professional before use.
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What is the warranty on the devices? All our devices come with a 12-month warranty against manufacturing defects.
📦 Orders
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Can I modify or cancel my order? Yes, within 24 hours of placing the order. After this time, the order is already being prepared.
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I haven't received an order confirmation, what should I do? Check your spam folder. If there's nothing, contact us with your purchase email address.